Bakers + Baristas cakes and muffins hand-made, therefore there may be slight natural variations in appearance.

We reserve the right to replace unavailable components with those of equal or better quality.

Consequential Costs

Bakers + Baristas will make every effort to create the product you want and deliver it in perfect condition.

In the unlikely event that this does not occur, Bakers + Baristas will take reasonable steps to rectify the situation and ensure you have a product you are happy with.

However, Bakers + Baristas does not accept any responsibility for consequential costs or emotional distress due to errors with products or delivery.

This does not affect your statutory rights.


We can only guarantee a full refund of your order up to 14 days prior to the delivery date.

In the event of cancellations within 72hrs of collection or delivery, Patisserie Valerie reserves the right to retain the total value of the order to cover costs.

Please note if you place an order for delivery within 72hrs you are ordering it in a non-cancellation period. Therefore, Bakers + Baristas reserves the right to retain the total value of the order to cover costs.

Orders placed for next day delivery cannot be amended, altered or cancelled once placed.

Once your order has been fulfilled, no amendments or cancellations can be made.

Order Cutoff Times

Order cut off time for next day delivery will be clearly shown during the checkout process.

Orders and payments not completed by the cut off time for next day delivery will be delivered the following day.

Customer Complaints

We work hard at Bakers + Baristas to ensure your complete satisfaction with our products.

If you are not entirely satisfied with your product purchased online then please complete our online Contact Form where a member of our team will get in touch with you as soon as possible.

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